You have the right to cancel your orderup to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return the product. You will then be credited with the full order amount. The costs for returning from your home to the webshop are for your own account. Consult the carrier's website for the rates. If you make use of the right of withdrawal, the product will be returned to AI Art Shop with all accessories supplied and - if reasonably possible - in its original condition and packaging.

To exercise this right, please contact us at You will then receive the order amount due within 14 days after registration of your return, provided that the product has already been returned undamaged and in good order.

Did you receive a damaged product?
Report the damage via and send some photos of the damage. After the photos have been received and it has been determined that the damage was not the fault of the customer, the order will be put back into production.

Customized designs or sizes (custom-made) unfortunately cannot be returned.

If you have a complaint about one of the products or other matters, please contact us and we will find a good solution together.